Terms & Privacy

Updated 25th February 2016

The following Terms & Conditions apply to the use of this website and generic elements of our services. Individual software applications may be subject to their own terms and conditions which will have to be accepted and adhered to as part of their usage and these will take precedence over the terms expressed below. 

You indicate acceptance of these terms and conditions of service by using our website or placing an order to use our Services. These terms and conditions will not be varied for individual customers.

1    DEFINITIONS

1.1    In this Agreement the following words and expressions shall have the following meanings:

1.1.1    "downtime" means any service interruption in the availability to visitors of the Website or users of our services;

1.1.2    "intellectual property rights" means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

1.1.3    "ecommerce.co.uk" is operated by Wildfire Internet Limited and is the party with whom you have a contract.

1.1.4    "IP address" stands for internet protocol address which is the numeric address for the server;

1.1.5    "ISP" stands for internet  service provider;

1.1.6    "server" means the computer server equipment operated by ecommerce.co.uk in connection with the provision of the Services;

1.1.7    "the Services" means software as a service, web hosting, domain name registration, email and any other services or facilities provided by ecommerce.co.uk.

1.1.8    "spam" means sending unsolicited and/or bulk emails;

1.1.9    "virus" means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without  limitation computer programs commonly referred to as "worms" or "trojan horses";

1.1.10    "visitor" means a third party who has accessed the Website;

1.1.11    “user” means someone who uses our Services for free or as part of a trial period.

1.1.12    “customer” means someone who subscribes to our paid Services.

1.2    Product specifications and details may be found on the relevant pages describing the Services at www.ecommerce.co.uk or other third party sites therein referred to.

1.3    Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.

1.4    The headings of the paragraphs of this Agreement are for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.

2    INTRODUCTION

2.1    The Customer may provide ecommerce.co.uk with data that will be hosted on our chosen hosting provider's servers and made accessible via the Internet.

2.2    ecommerce.co.uk provides software as a service and web hosting services via its chosen hosting provider and has agreed to host any Customer data upon the following terms and conditions.

3    DUTIES

3.1    ecommerce.co.uk shall provide to the Customer the Services specified in their order subject to the following terms and conditions.

3.2    The Customer shall deliver to ecommerce.co.uk any associated data or images which are owned by the Customer that are needed for ecommerce.co.uk to provide the services, in a format specified by ecommerce.co.uk.

4    CHARGES, PAYMENT AND MONEY-BACK GUARANTEE

4.1    Payment methods typically mean credit cards and debit cards for apps.

4.2    ecommerce.co.uk may also accept cheques, bank transfers, postal orders, cash or other forms of payment by prior agreement and any such payments must be cleared into ecommerce.co.uk's bank account prior to services commencing.

4.3    Tax shall be added to the prices and will be paid by the Customer where required.

4.4    ecommerce.co.uk shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

4.5    ecommerce.co.uk do not provide credit facilities.

4.6    From time to time ecommerce.co.uk may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.

4.7    ecommerce.co.uk may provide trial periods, special offers and free software versions from time-to-time, the details of which will be displayed on the website for each Service.

4.8    Pro-rata refunds will not be issued for Services that are cancelled or switched before the end of the subscription period.

4.9 Should your chosen payment method fail ecommerce.co.uk will attempt to settle your invoice using any other payment facilities available on your account.

4.10 All services remain in force until cancelled by the customer via the subscription method in use at that time. No refunds will be made for cancellations part way through a subscription period. Subscription periods may vary dependent upon the type of service purchased.

5    IP ADDRESSES

5.1    ecommerce.co.uk shall maintain control and ownership of any IP address that is assigned to the Customer as part of any Services and reserves the right in its sole discretion to change or remove any and all IP addresses.

5.2    Where ecommerce.co.uk changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.

6    SOFTWARE LICENCE AND RIGHTS

6.1    If the Customer requires use of software owned by or licensed to ecommerce.co.uk ("ecommerce.co.uk's software") in order to use the Services, ecommerce.co.uk grants to the Customer and its employees, agents and third party consultants and contractors, a royalty-free, world-wide, non-transferable, non-exclusive licence to use ecommerce.co.uk software in object code form only, in accordance with the terms of this Agreement. For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in ecommerce.co.uk's software.

6.2    In relation to ecommerce.co.uk's obligations under this Agreement in connection with the provision of the Services, the Customer grants to ecommerce.co.uk a royalty-free, world-wide, non-exclusive licence to use the Customer software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website ("the Content"). For the avoidance of doubt, this Agreement does not transfer or grant to ecommerce.co.uk any right, title, interest or intellectual property rights in the Customer software or the Content.

6.3    The Customer undertakes that he will not himself or through any third party, copy, sell, distribute, lease, license or sublicense ecommerce.co.uk's software.

6.4    ecommerce.co.uk may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, ecommerce.co.uk shall destroy all such copies of the Content and other materials provided by the Customer.

7    SERVICE LEVELS AND DATA BACKUP

7.1 ecommerce.co.uk shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, ecommerce.co.uk makes no warranties or representations that the Service will be uninterrupted or error-free and ecommerce.co.uk shall not, in any event, be liable for interruptions of Service or downtime of the server.

7.2    ecommerce.co.uk carries out data backups for use by ecommerce.co.uk in the event of systems failure. ecommerce.co.uk do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly ecommerce.co.uk accepts no responsibility for data loss or corruption.

8    ACCEPTABLE USE POLICY

8.1    The website and use of the Services may be used for lawful purposes only and the Customer may not submit, publish or display any content that breaches any law, statute or regulation. In particular the Customer agrees not to:

8.1.1    use the Services or the website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

8.1.2    send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

8.1.3    publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

8.1.4    threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

8.1.5    engage in illegal or unlawful activities through the Services or via the Website;

8.1.6    make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

8.1.7    obtain or attempt to obtain access, through whatever means, to areas of ecommerce.co.uk's network or the Services which are identified as restricted or confidential. 

8.1.8    operate or attempt to operate IRC bots or other permanent server processes.

8.2    The Customer has full responsibility for any of their Content that is publicly displayed. For the avoidance of doubt, ecommerce.co.uk is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

8.3    If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 ecommerce.co.uk shall be entitled to withdraw the Services and terminate the Customer's account without notice.

9    ALTERATIONS AND UPGRADES

All alterations and amendments to Customer content shall be made by the Customer using the online administration facility. The Customer will be issued with a username and password in order to access the administration centre. The Customer agrees to ecommerce.co.uk staff having administration access to the Customer’s content at any time and allows them to make necessary changes to the website content and programs and configuration as part of setting up, monitoring and supporting the system.

10    WARRANTIES

10.1    The Customer warrants and represents to ecommerce.co.uk that ecommerce.co.uk's use of any Customer content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to ecommerce.co.uk as set out in Clause 6.2.

10.2    All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, ecommerce.co.uk shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.

11    INDEMNITY

The Customer agrees to indemnify and hold ecommerce.co.uk and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against ecommerce.co.uk arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.

12    LIMITATION OF LIABILITY

12.1    Nothing in these terms and conditions shall exclude or limit ecommerce.co.uk's liability for death or personal injury resulting from ecommerce.co.uk's negligence or that of its employees, agents or sub-contractors.

12.2    The entire liability of ecommerce.co.uk to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen within a subscription period.

12.3    In no event shall ecommerce.co.uk be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or ecommerce.co.uk had been made aware of the possibility of the Customer incurring such a loss.

13    TERM AND TERMINATION

13.1    This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement or where the subscription to this service is cancelled by the Customer.

13.2    ecommerce.co.uk shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due for any Services to which the Customer has subscribed.

13.3    Either party may terminate this Agreement forthwith by notice in writing to the other if:

13.3.1    the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

13.3.2    the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

 13.3.3    the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

13.3.4    the other party ceases to carry on its business or substantially the whole of its business; or

13.3.5    the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

13.4    Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

13.5    On termination all data held in the Customer's account will be removed.

13.6 The Customer does not have the right to use the software once this agreement is terminated nor to transfer or use the code on any other server.

13.7 The Customer will be entitled to transfer the domain name registered on their behalf to another provider upon termination of this agreement and upon all outstanding payments being received in full.

13.8 Individual software applications' terms and conditions may take precedence over individual clauses in section 13.

14    ASSIGNMENT

14.1    ecommerce.co.uk may assign or otherwise transfer this Agreement or specific Services within this Agreement at any time.

14.2    The Customer may not assign or otherwise transfer this Agreement or any part of it without ecommerce.co.uk's prior written consent.

15    FORCE MAJEURE

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.

16    SEVERANCE

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.

17    NOTICES

Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

18    ENTIRE AGREEMENT

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

19    GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

20    DOMAIN NAME REGISTRATION

20.1    Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it ecommerce.co.uk will provide a full refund for that domain name, this will be the full limit of our liability.

20.2    Individual domain name registrars have separate terms and conditions which are available upon request.

20.3    ecommerce.co.uk will make reasonable endeavors to renew domains where the renewal fee has been paid. In the event that we are unable to renew a domain name and that domain name is subsequently lost, the limit of our liability shall be the renewal fee for that domain name.

21    SCRIPTING

ecommerce.co.uk are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.

22    PRIVACY

To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

23    DATA TRANSFER

23.1    Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

23.2    Web hosting accounts that host file distribution (including but not limited to music, video and software) are limited to a maximum data transfer of 10 GB per month for file distribution.

23.3    Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

24     SERVER USAGE

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.

25    AFFILIATE PROGRAMME

Commission earned via any affiliate programme offered by ecommerce.co.uk will only be paid by using a valid direct debit/credit mandate on your account. It is the customer’s responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid.

26    EMAIL NEWSLETTER

ecommerce.co.uk communicates with it's users and customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, amendments to our products & features, the introduction of new Services, surveys, research data and reports and special offers.

27    WEBSPACE USAGE

Reasonable web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.

28     MAIL BOXES

Mail boxes not accessed for 100 days or more will be removed from the system.

29     DEACTIVATED ACCOUNTS

When a Customer account is deactivated, you agree that after 30 days this account may be removed from the system without notice.

PRIVACY STATEMENT

1. ecommerce.co.uk is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

2. When you order, we need to know your name, address, phone number, email address and payment details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

3. ecommerce.co.uk offer great value services, by using any of our services you agree that we will use your personal information to tell you about services and new products/services.

4. When using paid services, we do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. When using free services, we may share your email and contact details with selected third parties.

5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. 

6. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details.

COOKIE POLICY

What Is A Cookie?

A cookie is a small piece of information that is placed on your computer when you visit most websites. They are used in order to improve your user experience by enabling that website to do jobs such as letting you navigate between pages efficiently, saving your preferences and remembering your login details for the next time you visit the site, as these are often forgotten.

What Do We Use Cookies For?

We use functional cookies to:

(1) remember you when you visit this website and let you login more easily by using your stored login details if you have ticked to use this facility.

(2) create personalised journeys through the website to make it more relevant to you.

(3) make our website work.

(4) calculate sales made via different channels, such as search engines, Google Adwords etc.

(5) Understand who is visiting our website and how they are interacting with it as part of our sales and marketing processes

Can You Turn Off Cookies & What Effect Does It Have?

Most modern browsers allow you to turn off cookies and you can find out how to do this via the Help facility in the browser menu. Switching off cookies is very likely to restrict your use of the website and affect the way in which it operates.

Third Party Cookies

We use third party cookies from:

(1) Google to track visitors to this website for our own management and reporting purposes and to display map information.

(2) Facebook applications integrated into the site, such as Like buttons.

(3) Twitter for displaying Tweets

We do not use cookies from third party advertisers on this site.